Refund and Returns Policy
Refund Policy
At Bawa Watches, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund policy to make your experience with us hassle-free.
1. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- The product must be in its original condition, unused, and in its original packaging.
- The request for a refund must be made within 14 days from the date of purchase.
2. How to Request a Refund
To initiate a refund, please contact us via email at sales@bawawatches.com or call us at +92 3248923316. Please include your order number, the reason for your refund request, and any relevant details.
3. Refund Process
Once your refund request is received and approved, we will process your refund within 7-10 business days. The refund will be issued to the original method of payment used during purchase.
4. Non-Refundable Items
The following items are not eligible for refunds:
- Customized or engraved watches.
- Watches that show signs of wear, damage, or have been altered in any way.
- Shipping costs are non-refundable unless the product received was defective or incorrect.
5. Exchanges
If you wish to exchange an item for a different model or size, please contact our customer support team. Exchanges are subject to product availability and must be processed within 14 days of receiving the item.
6. Defective or Damaged Items
If you receive a defective or damaged watch, please contact us immediately. We will provide a replacement or issue a refund as per your preference. Please provide clear images of the defect or damage when contacting us.
7. Shipping Costs for Returns
Customers are responsible for the shipping costs associated with returning the product, except in cases where the item is defective or incorrect.
8. Contact Us
For any questions or concerns regarding our refund policy, feel free to reach out to us via email at sales@bawawatches.com or call us at +92 3248923316. We’re here to help!
By purchasing from Bawa Watches, you agree to the terms and conditions outlined in this Refund Policy.